ONLINE TEXT BOOKS ON CRM
Introduction
- http://es.atos.net/NR/rdonlyres/9C826F13-D59C-456B-AC57-416E686A4C30/0/crm_wp.pdf
- http://dl.sugarforge.org/training/training/IntroductiontoCRM/CRM_Fundamentals.pdf
- http://www.wcfia.harvard.edu/us-japan/research/pdf/06-13.ueno.pdf
- http://www.briefcasebooks.com/crm01.pdf
- ftp://public.dhe.ibm.com/common/ssi/ecm/en/gbe03391usen/GBE03391USEN.PDF
- http://gvoss.cox.smu.edu/CRM.pdf
- http://net.educause.edu/ir/library/pdf/pub5006f.pdf
- http://www.destinationcrm.com/Articles/News/Daily-News/What-Is-CRM-46033.aspx
- http://www.salesforce.com/crm/
- http://www.visualsteps.com/assets/sample-chapters/360.pdf
- http://www.briefcasebooks.com/andersonfm.pdf
- http://www.globalresearchsolutions.org/Marketing%20Document%20Sample.pdf
- http://myweb.csuchico.edu/~evu/Education/Chapter%2011%20Customer%20Relationship%20Management.pdf
- http://www.wcfia.harvard.edu/us-japan/research/pdf/06-13.ueno.pdf




